The invoice and delivery order received in your shipment includes an official invoice and delivery order for your convenience. If you retained these forms, please follow the instructions below to process your return:
A. Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.
B. Drop by a message via our contact us form and indicate the invoice number. Do also write a return reason code and the quantity for each item from the order that is being returned. Also indicate the AWB no. of the return shipment in the message.
Return reasons are as follows:
- Incorrect content
- Incorrect content's capacity
- Incorrect packaging
- Damaged / Defective
- Color faded / Discolored
- Not as pictured
- Order delayed more than 7 business days from invoice date
- Damaged in transit
- Duplicate style / shipment
- Manufacturing defects
- Connectivity issues
C. Put the Original Invoice and Delivery Order into the box before sealing it.
D. Seal the package.
All returns must be sent with proper documentation to: 50 Serangoon North Avenue 4 First Centre #01-10 Singapore 555856 Tel 65 6555 3560