The invoice and delivery order received in your shipment includes an official invoice and delivery order for your convenience. If you retained these forms, please follow the instructions below to process your return:

A. Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.

B. Drop by a message via our contact us form and indicate the invoice number. Do also write a return reason code and the quantity for each item from the order that is being returned. Also indicate the AWB no. of the return shipment in the message.

Return reasons are as follows:

1. Incorrect content
2. Incorrect content's capacity
3. Incorrect packaging
4. Damaged / Defective
5. Color faded / Discolored
6. Not as pictured
7. Order delayed more than 7 business days from invoice date
8. Damaged in transit
9. Duplicate style / shipment
10. Manufacturing defects
11. Connectivity issues

C. Put the Original Invoice and Delivery Order into the box before sealing it.

D. Seal the package.

All returns must be sent with proper documentation to: 11 Fourth Lok Yang Rd Singapore 629708 . Tel 65 6555 3560

Alternatively, you can request for an exchange by visiting our Service Centre located at 50 Serangoon North Avenue 4 #01-10 First Centre Singapore 555856.

Our exchange policy does not include items on sale or clearance.

Having difficulties? Give us a call at 6555 3560 and our friendly customer service officer will be happy to assist you! 

Refund of Carstom items will be in the form of Gift Cards. Refund/exchange policy of each respective items is determined by Carstom Singapore. No refund/exchange policy for sales items.

For orders shipped, the customer will be responsible for any costs associated with return shipping.