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Carstom Singapore is committed to making your shopping experience a success and is offering free returns. If you are not 100% satisfied with your online purchase, we will accept returns of unused or unopened merchandise for up to 14 days from date of purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price less shipping costs. In all cases, refunds will be made in the form of the original payment.
All online orders must be returned via the method described below.
The invoice and delivery order received in your shipment includes an official invoice and delivery order for your convenience. If you retained these forms, please follow the instructions below to process your return:
A. Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.
B. Drop by a message via our contact us form and indicate the invoice number. Do also write a return reason code and the quantity for each item from the order that is being returned. Also indicate the AWB no. of the return shippment in the message.
Return reasons are as follows:
C. Put the Original Invoice and Delivery Order into the box before sealing it.
D. Seal the package.
All returns must be sent with proper documentation to:
Alternatively, you can request for an exchange by visiting our Service Centre located at 50 Serangoon North Avenue 4 #01-10 First Centre Singapore 555856.
Our exchange policy does not include items on sale or clearance.
Having difficulties? Give us a call at 6555 3560 and our friendly customer service officer will be happy to assist you!
Refund of Carstom items will be in the form of Gift Cards. Refund/exchange policy of each respective items is determined by Carstom Singapore. No refund/exchange policy for sales items.